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Building Relationships in the Travel Industry

In a story for the Boston Globe last year, I interviewed Jacob Tomsky, author of the best-selling “Heads in Beds” (Doubleday). Tomsky spent a decade in the hotel industry, seven of those years manning the front desk at an upscale Midtown Manhattan hotel. He told me that folks who book their room online from websites like Hotels.com often received the worst room in the hotel while the people who booked through a travel agent often receive the best room. Why? Because the travel agent usually has a personal connection with the general manager or director of sales at that hotel and calls 2 to 3 days prior to ensure that the hotel knows their client is coming. Like many businesses, the travel industry is all about relationships. Our clients at ActiveTravels often receive free upgrades and that’s because we send a VIP email telling the general manager that our client will soon arrive. We’ve already developed wonderful relationships with properties around the globe so they know us and appreciate our book of business. Lisa will meet hundreds of those general managers next week when she’s in Las Vegas for the largest travel conference of the year, Virtuoso Week. She has over 400 meetings already lined up with the top hotels, outfitters, and representatives from countries around the globe. Meeting people face to face and having their contact info will help us ensure that you always get the best room available on your next trip. 
 
I’m off to Saratoga to hang with my high school buddies. Have a great weekend! 
 

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Top 5 Dream Days in 2016, Biking with Wayne Curtis in New Orleans

Wayne Curtis is best known as author of “And a Bottle of Rum: A History of the New World in Ten Cocktails” (Crown, 2006) and as cocktail columnist for Atlantic Monthly. But my friendship with Wayne goes back at least a decade prior when we were both moaning about the egregious book contracts Frommer’s publisher forced upon us. Thankfully, those days are far behind us. I caught up with Wayne in 2008, when he had just moved to New Orleans. He brought my brother Jim and me to his favorite bars and bartenders and it resulted in this story for The Boston Globe. But I know that Wayne has a passion beyond cocktails, including architecture, urban renewal, jazz, and biking. All figured prominently in a 5-hour tour he designed for my family on our trip to Nola this past April.

We rented bikes at Michael’s on Frenchman Street and off we went to our first stop, Crescent Park, a brand new green space that hugs the Mississippi River for over a mile. Then we biked the streets of Bywater, one of the hottest neighborhoods in the city especially for young hipsters, where Wayne pointed out a massive church and convent that will soon open as a hotel. We pedaled through Louis Armstrong Park in the Tremé neighborhood and then ventured on the latest bike trail in town, the 2.6-mile Lafitte Greenway. We stopped at Parkway for the requisite roast beef and shrimp po’boys (please see my story on New Orleans dining in Virtuoso Traveler) before biking through the Tulane campus, glorious Audubon Park and its exquisite moss-covered Spanish oak trees, and past the homes of Sandra Bullock, John Goodman, and Archie Manning in the Garden District. A quick ride through the crowds in the French Quarter and we arrived back at our bike rental store 15 miles later. A perfect ride, especially since we ended with a set of live music and a beer across the street at The Spotted Cat. 
 
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Sea Kayaking the Saguenay Fjord

The first you thing you wonder when entering a sea kayak on Saguenay Fjord is where are all the boats? No motorboats, sailboats, jet skies, nothing. Our guide, Jean, tells us there are few places to dock along the 100-kilometer shoreline and even less places to find gas. The second thing you notice is that the water is the color of black ink, perhaps because it reaches a depth of some 900 meters in the middle. We were 80 kilometers down the fjord, only 20 kilometers from the mouth at the St. Lawrence River. This is a prime spot for spotting beluga whales since the federally preserved waters of Baie-Sainte-Marguerite, where belugas mate, were directly across the 2 kilometer channel from us. We paddled along the jagged shoreline lined with cliffs and oversized boulders and topped by pines that remarkably still stand after the harsh winters here. We spotted herons and cormorants but Jean tells us that the rugged shoreline is also a favorite of peregrine falcons. 

Then we crossed the channel as the tide rolled out and waited patiently. “Just listen,” said Jean “and you might hear the belugas breathing.” In the distance, we spotted a patch of white break the surface. Then we spotted it again. Jean has had curious belugas come directly to his kayak to peer up at him, but we weren’t so fortunate today. Nonetheless, the weather was perfect, under sunny skies with a slight breeze. It was wonderful to finally be paddling in the Saguenay Fjord, one of the southernmost fjords on the planet, something that has been on my wish list for quite some time.
 
In the morning, we took a 2-hour hike on the De la Statue trail at Parc National du Fjord-du-Saguenay. We spotted several massive glacial erratics before climbing atop the cliff face. Spectacular vistas of the fjord were around every bend. Whether you hike or paddle the Saguenay Fjord, it’s hard not to be impressed by the quiet beauty. 
 
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Don’t Miss Van Gogh Show at The Clark

The blockbuster show in New England this summer is not at Boston’s Museum of Fine Arts. No, you’ll have to travel to the northwestern corner of Massachusetts to Williamstown to find the Clark Art Institute. On view until September 13th is “Van Gogh and Nature,” fifty paintings and drawings by Van Gogh from over thirty museums and private collections. We stopped at the Clark yesterday, on the way back from dropping our son off at Cornell, and, wow, was it worth the slight detour. The works from the last 3 years of his life, in Arles, Saint-Rémy, and Auvers, are spectacularly vibrant. There are wonderful pairings of sketches and oils, like two depictions of olive trees hung side-by-side. I also liked how the curator used maps to show exactly where in France these towns are located and provided large photographs to see how they would look during Van Gogh’s time. 

Inspired by Van Gogh’s work, you can take you own walk through glorious nature. Stroll through the Clark’s meadows atop Stone Hill for a wonderful vista of Mount Greylock and the town of Williamstown below. Take a breather on the bench inside Thomas Schütte’s “Crystal,” an open-sided architectural piece newly planted on the grounds. You know it’s just been built because it smells like fresh wood. Then make your way down to the Lunder Center at Stone Hill, also on the Clark property to find another gem of an exhibition devoted to “Arrangement in Grey and Black, No. 1 (Portrait of the Artist’s Mother),” otherwise known as Whistler’s Mother. Two small galleries of Whistler’s prints and drawings accompany the famous work. One glance at any of these works to see the mast of a ship, portrait of a niece, or buildings so small you’ll need a magnifying glass to find, and you’ll quickly appreciate Whistler’s immense talent. The Whistler show will be on view until September 27th, so make the effort to get here soon. You’ll thank me! 
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Down on Broadway at the Chatwal

We recently spent a night in Manhattan at a client favorite, The Chatwal. Located on 44th Street, just off Times Square, the 76-room upscale boutique property is perfectly suited for a night or two of theater in the city. Designed in 1905 by iconic American architect Stanford White, who was killed by his mistress’s husband atop Madison Square Garden, The Chatwal was once home to the prestigious Lambs, America’s first professional theatrical club. A dedicated theater concierge can offer access to the most sought-after shows and guests can enjoy a pre-theater dinner at the retro-style Lambs Club at the hotel. We enjoyed our spacious room and the heated toilet seat was a nice bonus. Rates start at $595 per night based on double occupancy and Marriott Bonvoy points are accepted.

 
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On the Road to Ronda

We were picked up promptly at 9 am in Granada by Damir, a driver and guide for a company we’ve been working with more and more in Europe, Daytrip. We could have rented our own car and made the 3-hour trek from Granada to Seville, but it’s so much more relaxing to have someone else drive, especially when you want to stop and visit another town along the way. Two hours later, after sitting in the back of a comfortable Mercedes sedan and peering out at the rolling hills and mountains of this bucolic region of Spain, we arrived in Ronda. Damir guided us around the town, walking along the edge of the famous gorge, touring the oldest bullring in Spain, the one Hemingway wrote about when he lived here (it’s also the town where Orson Welles retired and died), and the historic Moorish settlement at the bottom of the hill. After a lunch of tapas, we arrived in Seville around 4 pm. One of the most relaxing days of the trip. 

 
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May Newsletter Now Available at ActiveTravels.com

May marks the first anniversary of ActiveTravels.com, the travel consulting business that my wife and I created. Thanks to all of you, it’s been a great success! Over the course of the first year, we’ve compiled top-notch contacts around the world. So if you want to go on a weeklong safari in Tanzania, a guided 4-day trek from Mumbai to Agra to Jaipur, a half-day walking tour of the Gaudi architecture in Barcelona, or jaguar viewing in the Brazilian Pantanal, we know who to call. The beauty of this business is that as soon as our clients give us the thumb’s up on a certain outfitter, resort, or day guide, upon return from their trip, we pass this precious information along to everyone.
 
We’ve also been busy this past year building our inventory of Dream Day Itineraries, highly detailed daily trip planners for independent travelers. They include recommended lodging, sights, restaurants, outdoor recreation, and, most importantly, how to get from Point A to Point B. Tried and true itineraries have already been created for Australia, New Zealand, Turkey, Costa Rica, London and the UK, Paris, Italy, Barcelona and Madrid, the Canadian Rockies, the Atlantic Maritimes, Yellowstone and the Tetons, Utah’s National Parks, Durango and Telluride, Grand Canyon and Joshua Tree National Parks, Yosemite and Sequoia National Parks, the Florida Keys, and New England.
 
New this year is we hope to itemize all travel stories from our previous newsletters, so if you’re headed to Kenya, you’ll find our description of the country without having to peruse every issue. Talking about newsletters, in the May issue we go on a driving trip through Canada’s Atlantic Maritimes, review the hotels we love in the Sarapiqui region of Costa Rica, remember our quick escape to Block Island, announce Abercrombie & Kent’s new Connections trips, and comment on how the sequester is going to effect the National Parks this summer. Thanks again for coming along for the ride! 
 

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