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Building Relationships in the Travel Industry

In a story for the Boston Globe last year, I interviewed Jacob Tomsky, author of the best-selling “Heads in Beds” (Doubleday). Tomsky spent a decade in the hotel industry, seven of those years manning the front desk at an upscale Midtown Manhattan hotel. He told me that folks who book their room online from websites like Hotels.com often received the worst room in the hotel while the people who booked through a travel agent often receive the best room. Why? Because the travel agent usually has a personal connection with the general manager or director of sales at that hotel and calls 2 to 3 days prior to ensure that the hotel knows their client is coming. Like many businesses, the travel industry is all about relationships. Our clients at ActiveTravels often receive free upgrades and that’s because we send a VIP email telling the general manager that our client will soon arrive. We’ve already developed wonderful relationships with properties around the globe so they know us and appreciate our book of business. Lisa will meet hundreds of those general managers next week when she’s in Las Vegas for the largest travel conference of the year, Virtuoso Week. She has over 400 meetings already lined up with the top hotels, outfitters, and representatives from countries around the globe. Meeting people face to face and having their contact info will help us ensure that you always get the best room available on your next trip. 
 
I’m off to Saratoga to hang with my high school buddies. Have a great weekend! 
 

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Biking Around Stanley Park, Vancouver

This past month, I had the good fortune to bike along the Lake Michigan waterfront in Chicago, alongside the Charles River in Boston and Cambridge, by the shores of the Bow River in Calgary, and around Stanley Park in Vancouver. I loved that all of these scenic rides were on bike trails, not having to worry about car traffic. Sure, I savor pastoral rides on the backcountry roads of Vermont, cruising on two wheels through the rainforest of Costa Rica, or biking past the coffee plantations on the Big Island of Hawaii. But I also enjoy riding in cities. The chance to pedal over the Brooklyn Bridge, with views of the Statue of Liberty in the background. Or heading north towards Navy Pier with the majestic Chicago skyline creating the perfect panorama It’s hard not to be impressed.

The 9 km ride around the Seawall of Stanley Park can be done in less than an hour. Yet, by the time you stop at the world-class aquarium, see the selection of totem poles, and dine on sablefish (a tender and rich Northwestern whitefish) at the classic Teahouse for lunch, the day is over. Riding under towering Douglas firs and along the rocky shoreline, you’ll also stop numerous times to take pictures of the bay. On my last ride around Stanley Park two weeks ago, we spent a good chunk of time being entertained by the sea otters at the Vancouver Aquarium. Less than 15 minutes later, we were watching river otters in the wild dining on crabs along the Seawall. Another unexpected find in a city of unexpected finds, the reason why I return to Vancouver as often as I can.
 

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New Takes on Old Classics in New Orleans

Start with Cajun specialties like the one-pot wonder, jambalaya, brought to New Orleans by the French of Nova Scotia over 250 years ago. Add the rich sauces and fresh herbs of Creole cooking that blended together from the city’s Spanish, West African, and French roots. Take full advantage of the bounty of shrimp, crawfish, oysters, and redfish found in the surrounding gulf and bayou, and, voila, you have all the necessary ingredients to create North America’s favorite culinary destination. The city that brought you Emeril Lagasse, Paul Prudhomme, and John Besh is now home to a new generation of acclaimed chefs, including Israeli Alon Shaya, whose restaurant, Shaya, was recently named the Best New Restaurant in America according to the James Beard Foundation. They bring a new twist to the old classics, even when it comes to cocktails. 

To find my favorite dishes in town, please see my latest Local Flavor column in this month’s Virtuoso Traveler Magazine. 

 
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Grasshopper Adventures Debuts Taiwan Multisport Trip

Grasshopper Adventures, the Bangkok-based cycling and active travel outfitter, has just unveiled a 5-day itinerary in South Taiwan that sounds enticing. On this new family multisport tour, you’ll snorkel in the crystal-clear waters around Taiwan’s only coral island, Xiao Liuqui, bike the jungles of the Hengchun Peninsula while spotting monkeys, kayak and surf in the village of Jialeshui, hike Kenting National Park, swim at the exquisite Baisha Beach (featured in Ang Lee’s Life of Pi), explore indigenous villages and historic battlefields, and visit Kenting’s lively night market. Cost starts at $1,590 per person. 

 
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Adventures in Oregon, The Artisanal Quality of the Food and Drink

It’s easy describe the electric blue waters of Crater Lake, the snowcapped peak of Mount Hood, the emerald forest of Ecola State Park nestled along the coast, and the rolling vineyards of Willamette Valley. But the missing ingredient I find in most stories on the state is that they fail to talk about the artisanal quality displayed by the Oregonians. Due to its proximity to Washington, they’re often spoken in the same breath, but Oregon actually has much more in common with Vermont. This stems from the passion behind all the quality local food and drink. Oregonians don’t just create coffee, they create the best coffee I’ve had in America, a strong yet smooth blend that needs no milk or sweetening. One spoon of the black licorice ice cream at Ruby Jewel in Portland and you’ll be booking your return trip. Other highlights include tasting the Hood River strawberries at the farmers market in Portland, sampling Stan’s charcuterie plate at Vitaly Paley’s new restaurant, Imperial (which my brother, Jim, just back from the Cannes Film Festival said was better than anything he tried in France), biting into the spicy and sticky large wings at Pok Pok, downing a pint of Larry Sidor’s smoky peated scotch ale at Crux in Bend, and trying the surprisingly dry and refreshing hard cider created by longtime winemaker Rich Cushman at HR ciderworks in Hood River. Sure, I love the spectacular scenery found in the state. But the reason I know I’ll return to Oregon as often as possible is simply because Oregonians care enough to produce great product and have the local resources to make that dream come to fruition. 
 
I’ll be writing about Oregon one more time on Monday, when I describe my hike in Crater Lake National Park. It will be the first of five of my favorite adventures in the national parks. This will only whet my appetite for hiking hut-to-hut in the White Mountains of New Hampshire the following week. Enjoy the weekend and stay active! 
 
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A Wealth of Winter Activity at Vermont’s Grafton Inn

The same deluge of snow that hit Boston this winter, now topping 100 inches thanks to Tuesday night’s dusting, has also arrived at Vermont’s doorstep. Grafton Inn, one of my favorite properties in the state, recently reported that they received over 4 feet of snow in the past 3 weeks. Down the road, the Grafton Ponds Outdoor Center is offering 5 kilometers of groomed trails; Wine & Cheese Snowshoe Hikes on Saturday afternoons; dogsled rides on Wednesdays, Fridays, and Saturdays; tubing on their 600-foot hill; and the use of 2 fat bikes for hitting the trails. On property, the Phelps Barn features live music every Saturday night. 
 
Never been to Grafton? Amble along Main Street past the Country Store, where I once spotted a sign posted outside asking if anyone’s seen a missing horse, and you swear you just stepped into a Currier and Ives painting. To the right is the red brick town hall, circa 1816, now home to the post office. Further up the road, past the white clapboard houses spewing smoke from their chimneys is the requisite white steeple. Across the street is the Old Tavern, opened in 1801, and once the stagecoach stop on the ride from Boston to Montreal. Ulysses S. Grant spent a night here while campaigning for his presidency and Rudyard Kipling liked the locale so much he honeymooned at the hotel in 1892. For more information on Grafton, see the story I wrote for Preservation Magazine. 
 
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UNESCO World Heritage Sites in Newfoundland

Guest Post and Photos by Amy Perry Basseches

Here’s an interesting idea: check the UNESCO World Heritage Site List before you travel. As of today, there are 1092 sites noted, and you never know what you will find. To be included on the UNESCO List, sites must be of outstanding universal value and meet at least one of ten selection criteria, which range from exhibiting human creative genius, or unique cultural tradition, or outstanding architecture, or exceptional natural beauty, and more. Certainly, the locations I’ve visited, including three recently in Newfoundland, when traveling with Adventure Canada, provide great insights into history, culture and the environment. 

First, near the northern tip of Newfoundland, I saw L’Anse aux Meadows, the remains of an 11th Century Viking settlement, evidence of the first European presence in North America. The archaeological remains found in 1960 date to approximately 1000 AD. Amazingly, the location was first established by a close reading of the Viking sagas. Adventure Canada travelers learned from Parks Canada interpreters about Norse expansion and how L’Anse aux Meadows’ excavations informed the world about Norse travels, trade, and encampments. 

Second, just over the Strait of Belle Isle from northern Newfoundland lies the town of Red Bay, Labrador, home to the Red Bay Basque Whaling Station. Beginning in the 1500s, Basque whalers operated out of Red Bay harbor, at one time the largest whaling station in the world, and the best-preserved testimony of early European whaling tradition. In the mid-1970s, research uncovered this chapter in Canadian history, and thus helped to explain why some 7,000 Canadians claim Basque ancestry. Here, we hiked around the whaling grounds on Saddle Island, but my favorite memories of Red Bay are eating delicious fresh fish chowder at the local Whalers Restaurant (cod, halibut, salmon, scallops!), while Alan Doyle sang to the waitstaff.

Lastly, situated on the west coast of Newfoundland, Gros Morne National Park provides proof of continental drift and plate tectonics. "The rocks of Gros Morne National Park collectively present an internationally significant illustration of the process of continental drift along the eastern coast of North America and contribute greatly to the body of knowledge and understanding of plate tectonics and the geological evolution of ancient mountain belts," according to UNESCO. The former Parks Canada superintendent of Gros Morne traveled onboard with us, and we hiked in the park with him and other guides. 

 

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