The Fall and Rise of the Travel Agent
If you still can’t understand why travel agents are becoming increasingly popular in this do-it-yourself world, let me try and explain. In the past 72 hours, Lisa and I rescheduled numerous flights long before our clients arrived at the airport to find out they were cancelled due to Winter Storm Jonas. Thanks to our friends at Cox & Kings, we rushed an Indian visa to a client just in time for her flight. When a pipe broke at a high-end beachfront villa in the Turks & Caicos and our client received a measly fruit basket for his woes, we called the director of sales at the property and got his room comped. We upped a travel insurance policy to cover all costs when a client who booked a 5-week trip to Australia we designed suddenly blew out his knee. Lastly, we cancelled an upcoming trip to Colombia when a client read a story in The New York Times on how the Zika virus was not only causing birth defects, but was linked to the dreadful Guillain-Barre syndrome.
We live in a world rocked with climate change, terrorism, a massive refugee crisis, and mosquito-borne illnesses. The question shouldn’t be why you need a travel agent, but why wouldn’t you need a travel agent who always has your back when you leave home in this volatile world? If you’re still not convinced, please read my story in the Boston University School of Hospitality Magazine. Then do yourself a favor and join ActiveTravels.

Humboldt County might be best known for its largest cash crop, but if you want to keep it legal, they’re also producing exceptional wine. We realized that over dinner last week at the Victorian Inn in Ferndale when we ordered a 2006 Briceland pinot noir. The fruit was lush with nice hints of cherry and pepper to cut down the tannins.
I’ll never forget that hellish taxi ride my brother and I took from the Bangkok airport to our hotel. After an exhausting flight, we drove aimlessly around town because the taxi driver couldn’t understand where we were staying that night. We pointed to our trusty guidebook but quickly realized that the driver had no idea what we were reading because the Thai have a completely different alphabet. It wasn’t until my brother neighed like a horse and pointed to the gold on a watch that the driver figured out where we were spending the night, “The Golden Horse.” I’m not a linguist, so translating other alphabets is, well, Greek to me. That’s why I was delighted to hear about the
With concerns over mislabeling and outright fraud, extra virgin olive oil isn’t looking so virginal these days. Even New York Times is getting in on the joke with
When visiting another country and booking a room, I always seek out local travel writers or outfitters who know every decent hotel in their country and have a basis for comparison. I’m not going to spend thousands of dollars, only to leave the important decision of where to stay to some stranger commenting on TripAdvisor. More than likely, it’s his first time in this country and it’s all bliss. But I know Africa too well and realize there are hotels that cater primarily to large tour companies from Asia and Europe, delivering the Disneyesque version of being on safari. So I asked Jane and Felix Pinto, owners of the Nairobi-based